For those using the take out services, the following Fairness Guidelines have been implemented.
As every takeout is accompanied by a receipt showing what the charge is AND what the resident's remaining balance is, any dispute must be presented to Bistro personnel (and to Castle Management, if necessary) within 14 days or it will not be considered.
If any resident is dissatisfied with a meal, it should not be consumed. If returned to the Bistro no later than the next business day, the charge for that meal will be refunded.
If you have any issues with your meal, please call the Bistro phone number first for assistance. If there is no answer please call 561-365-7145.